FAQs

We hope you will be pleased with your purchase.  If you wish to return an item to us, please contact us on 0300 034 1010* or e-mail us at feedback@unicef.org.uk

Please note, refunds are not available for donations including on Advent calendars and Inspired Gifts. 

Refunds on products will be available for up to 14 days from the day you receive your order. We will refund you within 14 days of receiving the returned item.

Please note, we cannot accept the return of products which have been used, washed, or worn. All items must be in the original packaging with labels attached.  Any items that fail to meet these criteria will not be accepted.

If the return is not the result of an error by UNICEF UK, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns centre in their original condition.

*Our customer service line Is open Monday - Friday 9am-5pm

If you would like to speak to someone about a delayed item, please call 0300 034 1010 or e-mail us at feedback@unicef.org.uk

Our friendly, knowledgeable customer care staff are always happy to help if you have any concerns or complaints and can be reached on 0300 034 1010 or by email at feedback@unicef.org.uk

For answers to some of the most commonly asked questions, please see our quick FAQs. Or follow these links for full Donation FAQs and Fundraising FAQs.